1
Requests by Group (12 Months)
2
Offshore Requests by Group
3
Most Recent Month — Group Share
4
Incidents by Priority (12 Months)
5
Create-to-Assign Time by Month
6
Create-to-Resolve Time by Month
7
Incident Timeseries (Weekdays)
8
Incident Timeseries (Weekends)
9
Hardware Requests by Month
10
IT Service Desk Volume
11
IT Deskside Support Volume
12
eClinicalWorks Volume
13
eCares Support Volume
14
Assign Time Distribution (Weekdays)
15
Assign Time Distribution (Weekends)
16
Deskside Support Timeseries
17
Request Status by Month
18
Closure Code Distribution
19
Category Volume by Month
20
Overdue SLA by Month
21
Create-to-Close Distribution
22
Request Mode Volume
23
Resolution Time by Group