SLA & Response Times

Click any chart to view the full analysis slide. 6 charts shown.

All Charts Group & Team Analysis 9 Time-Series Trends 3 SLA & Response Times 6 Priority & Category Breakdown 5

5

Create-to-Assign Time by Month

Create-to-Assign Time by Month

6

Create-to-Resolve Time by Month

Create-to-Resolve Time by Month

14

Assign Time Distribution (Weekdays)

Assign Time Distribution (Weekdays)

15

Assign Time Distribution (Weekends)

Assign Time Distribution (Weekends)

21

Create-to-Close Distribution

Create-to-Close Distribution

20

Overdue SLA by Month

Overdue SLA by Month